Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information while you browse and use our site. We are committed to safeguarding your privacy and ensuring your data is handled with care. By using our website, you agree to the terms outlined in this policy.
We understand the importance of protecting your personal data and are dedicated to keeping your information safe. This policy will help you understand what information we gather, how we use it, and how we protect it. Our goal is to offer you a secure and personalized experience while maintaining transparency and trust.
We encourage you to read this Privacy Policy carefully to stay informed about how your data is managed. If you have any questions or concerns, don’t hesitate to reach out to us.
Types of Information We Collect
To provide a personalized experience, we collect the following types of information:
- Personal Information
This is information that can directly identify you:- Name: Collected when you subscribe to our newsletter, sign up for an account, or interact with us. This allows us to address you properly and maintain communication.
- Email address: Needed for communication purposes, such as sending updates, newsletters, or responding to inquiries you make. You may also receive alerts on new recipes, posts, or offers.
- Contact details: Collected when you contact us via our contact form or reach out for support. This helps us respond promptly and assist you with your needs, whether for recipe help, collaboration requests, or general inquiries.
- Non-Personal Information
This data helps us understand how you interact with the site, improving user experience:- IP address: Used to analyze website traffic patterns, detect any malicious activity, and manage security. It also helps us understand where our visitors are coming from (geographically).
- Browsing behavior: Includes details such as the pages you visit, the time you spend on each page, and your actions on the site (e.g., clicking links, scrolling). This helps us improve site design, content, and functionality.
- Device information: Includes the type of device (desktop, mobile, tablet), operating system, and browser version you use to access the site. This information helps us ensure that the website is compatible with various devices and provides a seamless experience across platforms.
By collecting these types of information, we aim to enhance your experience, make the website more user-friendly, and provide content that is relevant to your interests. Your privacy remains a top priority, and we handle your data responsibly.
How We Use Your Information
Your information helps us provide a better experience for you. Here's how we use the data we collect:
- Personalizing Your Experience
We use your information, like your preferences and interactions, to personalize the content we show you. This ensures that recipes, tips, and other content match your interests and needs, making your experience more relevant and enjoyable. - Improving Website Performance
Your browsing behavior and device information help us understand how you use the site. This allows us to optimize website performance, fix any issues, and ensure smoother navigation. We may adjust design elements to make sure the site works well across different devices and browsers. - Communication and Customer Support
Your contact details, such as your email address, allow us to keep you informed. Whether it's about new recipes, promotions, or updates, we’ll send notifications directly to you. If you contact us for support or inquiries, we’ll use your information to provide the help you need. - Sending Newsletters and Promotional Content
With your consent, we may send you newsletters with updates, new recipes, special offers, or other relevant content. You can always opt out of these emails at any time by following the unsubscribe link in any email we send. - Analytics and Research
We use data on your interactions with the site to understand trends and improve our content. This helps us identify which recipes or posts are most popular, so we can focus on providing more of what you enjoy. - Security and Legal Protection
We may use your information to protect the site from security threats, prevent fraud, or comply with legal obligations. Your personal data may be used to help enforce our terms of service or respond to legal requests, if necessary.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site. Here’s how they work:
- What Are Cookies?
Cookies are small files stored on your device when you visit our website. They help us remember your preferences and improve the overall user experience by making the site faster and more personalized. - Types of Cookies We Use
- Essential Cookies: These are necessary for the basic functioning of the site. Without them, you wouldn’t be able to navigate or use certain features.
- Performance Cookies: These cookies help us understand how visitors use the site. They collect anonymous data, like which pages you visit or how long you stay. This helps us improve the content and layout.
- Functionality Cookies: These cookies remember your choices, such as language or region, to provide a more personalized experience.
- Targeting or Advertising Cookies: We use these to show relevant ads to you based on your browsing history. They track your visits across websites to deliver ads tailored to your interests.
- How We Use Cookies
Cookies allow us to remember your preferences, such as login details, so you don’t have to enter them every time you visit. They also enable us to analyze traffic, track interactions with content, and measure the effectiveness of our advertising campaigns. - Managing Cookies
Most browsers allow you to control cookies through their settings. You can disable or delete cookies at any time, but doing so may affect the functionality of the site. You might experience slower page loads or some features may not work as expected. - Other Tracking Technologies
In addition to cookies, we may use web beacons, pixels, or similar technologies to track user behavior. These help us monitor how our content is viewed and make necessary adjustments to improve your experience.
Your Data Rights
You have control over your personal information, and we are committed to protecting your rights. Here's an overview of the rights you can exercise regarding the data we collect:
- Access to Your Data
You have the right to request access to the personal information we hold about you. If you'd like to know what data we have, simply reach out to us, and we’ll provide you with the necessary details. - Correct or Update Your Information
If any of the personal information we have is incorrect or outdated, you can ask us to update it. Keeping your details accurate is important, and we’ll make the necessary changes as soon as possible. - Delete Your Data
You have the right to ask us to delete your personal information. If you no longer wish for us to hold your data, just let us know, and we will remove it, unless we are required by law to retain it. - Withdraw Your Consent
If we rely on your consent to collect or use your information, you can withdraw that consent at any time. Doing so will not affect the lawfulness of any data processed before the withdrawal. - Object to or Restrict Processing
You have the right to object to the processing of your personal data in certain cases, including for marketing purposes. If you believe that we are processing your data inappropriately, you can ask us to restrict or stop processing it. - Data Portability
You may also request to receive your data in a structured, commonly used, and machine-readable format. If possible, you can also request that we transfer this data to another organization. - Opt-Out of Marketing Communications
If you no longer wish to receive marketing emails or updates from us, you can opt out by following the instructions in the email or contacting us directly.
To exercise any of these rights, please contact us by clicking here. (link to contact us page)
Your privacy matters to us, and we’re here to make sure you’re in control of your information every step of the way.
California Privacy Rights
Under California’s Consumer Privacy Act (CCPA), residents of California have specific rights regarding their personal data. If you are a California resident, you can:
- Request Information: You have the right to ask us what personal information we’ve collected about you, how we use it, and whether we’ve shared it with any third parties.
- Request Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-Out of Selling Personal Information: If we sell any personal data, you can request to opt out of the sale.
To exercise your California privacy rights, please contact us using the details provided in the Contact Information section. We will respond to your request within the required timeframe as outlined by California law.
Policy Regarding Minors
We take the privacy and safety of minors seriously. Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete it.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us right away using the details in the Contact Information section. We will work with you to ensure that any such data is removed.
Protecting minors' privacy is important to us, and we strive to maintain a safe online environment for all users.
Contact Information
If you have any questions or concerns about your privacy or how we handle your personal information, feel free to get in touch with us. We’re happy to assist you.
You can contact us via:
- Email: contact@uglyfood.com.sg
- Contact Form: Contact Us
We strive to respond to all inquiries promptly and ensure your concerns are addressed. Your privacy is our priority, and we’re here to help.
Important notes: Please be aware that it may take about 2-3 weeks for us to review and respond to your inquiry. We appreciate your patience and look forward to getting back to you soon!